At Luna Luxury, we back our products and look after our customers...Our products come with a 1 year factory warranty. Provided that you follow the washing and care instructions,we expect them to keep their shape, softness and bright colours for a very long time.However, in case you come across any problems with our products, please do not hesitate to contact our friendly support team that will make sure you are happy, via email@example.com or via social media. We provide support 7/12 and we will respond your query within 12 hours. In case of a faulty item, we will require you to send us the item at our cost and upon examination, your item will be replaced or you will receive a full refund. Luna Luxury is also committed to honouring its obligations by Australian Consumer Law.